The Customer Marketing Summit 2026 is the premier dedicated gathering for customer marketing professionals, where over 500 industry leaders converge to master the art of advocacy and retention. Held at the prestigious San Francisco Marriott Marquis, this two-day summit offers an immersive deep-dive into the strategies that transform users into lifelong brand champions, providing the tools and connections needed to drive measurable growth through loyalty.
Learn more at the official website: Customer Marketing Summit San Francisco 2026
Explore more innovation events at: Occicor Events
Who will attend Customer Marketing Summit 2026?
The summit brings together senior-level customer marketers, heads of advocacy, and customer engagement directors from the world’s most innovative tech giants and startups, including leaders from LinkedIn, Workday, Microsoft, and Salesforce. As a co-located event with the Product Marketing and AI for Marketers Summits, it attracts a diverse cross-functional audience of decision-makers seeking to bridge the gap between product innovation and customer success.
Main Themes Customer Marketing Summit 2026
AI-powered personalization at scale, building high-impact customer advisory boards (CABs), proving the ROI of advocacy programs, leveraging customer stories for sales enablement, cross-functional alignment with Product and Success teams, and the future of community-led growth.
Organizer
Customer Marketing Alliance
The Customer Marketing Alliance (CMA) is the world’s leading independent community dedicated specifically to the professional development and recognition of customer marketing as a critical business function. With a mission to help marketing leaders lead “better, louder, and longer,” the CMA provides a robust ecosystem of resources, including accredited certifications like Customer Marketing Core, industry-shaping research reports, and a global network of practitioners. By focusing on the “retain and grow” phase of the customer journey, the Alliance empowers its members to transition from traditional marketing tactics to value-led advocacy strategies that drive sustainable, long-term revenue.
As a core member of The Alliance—a global professional development powerhouse—the Customer Marketing Alliance benefits from a vast infrastructure that supports high-growth organizations and individuals across various disciplines, including Product Marketing and Sales Enablement. Their events are characterized by high-density networking and a “pragmatic innovation” approach, where real-world success stories from top-tier brands are shared to solve immediate operational challenges.
Learn more at the official website: Customer Marketing Alliance
Explore more innovation events at: Occicor Events
